Trupanion and Healthy Paws are two of the most reputable and highly rated pet insurance providers today.
At first glance, you will notice that they have striking similarities. They both have straightforward policies that only cover accidents and illnesses, in addition to having unlimited annual benefits. However, when you take a closer look at their individual services, you will find a few differences that might play a role in your ultimate decision about which company to go with.
While neither of these companies can be considered a true low-cost pet insurance provider, Healthy Paws is the more budget-friendly option of the two. However, Trupanion’s model puts it in a better position to work in tandem with other forms of insurance, such as travel or homeowners insurance, filling the gaps left behind by those policies.
For example, Trupanion’s policy offers unique coverages such as property damage liability and trip cancellation, which are extremely rare among pet insurers.
As such, there is a lot more to consider than just price when choosing between these two pet insurers. To help you make an informed decision, we have created this comparison guide for you so you can know what to expect from each company.
At a Glance
Let’s look at the key points of each product.
Overview of Trupanion:
Trupanion was founded in 2000 under the name “VetInsurance.” It only took 4 years for Trupanion to become the first profitable pet insurance provider in North America. Since then, the company has grown tremendously, offering vital forms of pet coverage, such as the rare hip dysplasia cover, and expanding to new markets.
Today, Trupanion offers a wide array of pet insurance options to allow pet owners to find the most suitable coverage for their needs.
There are some common themes across Trupanion’s plans. For starters, there are no annual limits, meaning that you cannot run out of coverage once you get a Trupanion policy. Secondly, all Trupanion policies come with an automatic 90% reimbursement rate for covered treatments.
Additionally, unlike most pet insurers, Trupanion does not raise the price of their policies as your pet gets older. The company also offers a $0 deductible option that allows you to avoid paying a certain sum out of pocket every year before your coverage kicks in.
Nonetheless, Trupanion’s plans do have their drawbacks. For example, they come with limited customization options. As mentioned, all plans come with a built-in 90% reimbursement rate and a no annual limit, making it almost impossible to tailor a plan that can lower your premiums.
- Check out our complete Trupanion Pet Insurance Review
Moreover, Trupanion’s payment terms are quite limited, as they only accept monthly payments, meaning that you cannot pay upfront in full. Couple that with the fact that this company does not offer discounts of any kind, and you can see why working with this provider can be remarkably expensive.
Additionally, like most pet insurers, Trupanion too does not cover preventative care.
Overview of Healthy Paws:
Healthy Paws is both a pet insurance provider and a nonprofit. This company was founded in 2009 after its co-founders met at an animal shelter where they were both volunteers. They founded Healthy Paws to help pet owners and rescue organizations afford vet care.
Therefore, even though Healthy Paws is renowned for its attractive pet insurance policies, the company remains highly involved in its charity ventures. In fact, Healthy Paws donates to animal shelters and rescue organizations every time it issues an online quote.
Unlike other providers, Healthy Paws only has a single all-encompassing policy, and it only covers accidents and illnesses. Fortunately, congenital and hereditary conditions are also included in the cover.
Like Trupanion, Healthy Paws’ policy also has unlimited annual benefits, meaning there is no cap. Additionally, the company is exceptionally fast at processing claims, with up to 99% of claims being processed within two days of submission.
However, Healthy Paws’ policy is not ideal for older pets, as the company has severe restrictions for animals over the age of 5. Additionally, your pet must go through a complete physical examination before you can apply for this policy.
The good news is that Healthy Paws has some of the best rates in the game. They are also renowned for their exceptional customer service.
Trupanion vs. Healthy Paws: How Do They Compare?
While their coverages are remarkably similar, Trupanion’s is a little bit more comprehensive. For example, Trupanion covers behavioral and alternative therapy while Healthy Paws does not. Another difference in their coverages is in their deductibles. Healthy Paws’ policy has an annual deductible, while Trupanion features a per-condition deductible.
The advantage of Healthy Paws’ annual deductible is that it ensures your pet remains covered throughout the year regardless of the number of illnesses or injuries they suffer during that year. However, Health Paws’ plan does not cover chronic conditions, such as hip dysplasia, while Trupanion’s per-condition deductible can be tailored towards those conditions.
Therefore, if your dog is prone to certain conditions, Trupanion’s coverage might be the better choice.
Edge: Healthy Paws
Healthy Paws’ coverage allows you more flexibility when it comes to tailoring a policy to suit your budget. Trupanion’s policies, on the other hand, limit your customization options severely, thus resulting in higher premiums.
Edge: Healthy Paws
Healthy Paws has a stellar track record when it comes to processing claims, with up to 99% of claims being paid within two days. On the other hand, Trupanion takes an average of 14 days to process its claims, sometimes taking as long as 60 days. Fortunately, Trupanion can pay your vet fees directly so that you do not have to wait for a reimbursement.
Customer Service & Reputation
Edge: Healthy Paws
Healthy Paws’ customer service is the stuff of legends, with numerous customers citing it as one of the main reasons they prefer this provider. Their agents are available 24/7 by email and 12 hours a day on the phone.
Trupanion’s customer service is good, but not great. It has quite a number of negative reviews.
What the Users Say
Both companies enjoy an above-average customer satisfaction rate. According to most reviews, Trupanion’s coverage is excellent for senior dogs. Additionally, several reviewers appreciated how Trupanion sorted out their vet bill for them without a lot of hassle. However, a few reviewers say that Trupanion has denied their claims.
Healthy Paws reviews indicate that the company has outstanding customer service. It is also incredibly fast at processing claims. However, some reviewers complained that the company tends to raise premiums without notice.
If you are looking for an outstanding pet insurance provider with affordable rates, consider going with Healthy Paws. This provider gets top reviews routinely from both pet owners and financial analysts.
While Trupanion might have higher premiums, it is worth noting that this company’s coverage comes with some features that make it attractive to certain groups of people, especially those who own large dog breeds. Such dogs are prone to hip dysplasia, which is a condition that Healthy Paws actively avoids covering. Trupanion, on the other hand, has no qualms about covering hip dysplasia.
Ultimately, both companies are two of the best pet insurance providers out there today. Your choice, therefore, will depend on your specific needs and preferences.